Siteimprove experienced a minor incident on March 29, 2023 affecting Analytics / Usability, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2023, 03:02 AM UTC
Uh oh! We seem to be having a problem with the Analytics module. Our team is making every effort to get things up and running again. You may be experiencing an issue with data failing to appear in the Live Analytics graphs. Other Analytics data appears to be displaying correctly; however, we are investigating to determine if there is any other impact. We’ll have an update for this issue no later than 7am UTC. Stay tuned!
- identified Mar 29, 2023, 07:00 AM UTC
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- identified Mar 29, 2023, 08:01 AM UTC
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- resolved Mar 29, 2023, 09:07 AM UTC
Nice! The issue affecting Live Analytics is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.