Siteimprove experienced a minor incident on May 9, 2023 affecting Crawler, lasting 11h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2023, 07:21 AM UTC
Uh oh! We seem to be having a problem with the Crawler service. You may be experiencing delays in the completion of crawls. The good news is that we’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 08:00 AM UTC
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 09:00 AM UTC
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 09:59 AM UTC
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 11:00 AM UTC
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 11:59 AM UTC
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 12:59 PM UTC
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- identified May 09, 2023, 02:27 PM UTC
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
- monitoring May 09, 2023, 06:38 PM UTC
Thank you for your patience. The Crawler queue is back at a normal level.
- resolved May 09, 2023, 07:00 PM UTC
The issue affecting the Crawler queue is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.