Siteimprove experienced a minor incident on June 16, 2023 affecting Analytics / Usability, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 08:13 AM UTC
We are experiencing some issues with loading data in the platform, but are working full speed to get everything up and running. Note that we are still collecting data on your website traffic and will backfill all data once we have resolved the issue. No data is lost - we are just not able to show it in the platform at this point in time. We are sorry for the inconvenience. We will update you at the top of the hour.
- investigating Jun 16, 2023, 09:06 AM UTC
We are continuing the investigation of the issue with loading data in the platform. We are working full speed to get everything up and running. Note that we are still collecting data on your website traffic and will backfill all data once we have resolved the issue. No data is lost - we are just not able to show it in the platform at this point in time. The next update will be at 1 pm CEST.
- identified Jun 16, 2023, 10:42 AM UTC
We have identified and fixed the issue and data is now being backfilled on all affected accounts. Please note that it can take a little while before all data have been backfilled and, we will inform you once everything is up to date.
- monitoring Jun 16, 2023, 05:20 PM UTC
Our backfill data processing rate for Analytics is increasing, and we expect to be fully caught up in approximately 5 hours.
- resolved Jun 19, 2023, 05:59 AM UTC
This incident has been resolved.