Siteimprove experienced a critical incident on July 7, 2023 affecting Platform, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2023, 07:20 PM UTC
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing issues with getting the platform to load and/or log into the platform. We’ll have an update at the top of the hour. Stay tuned!
- identified Jul 07, 2023, 07:48 PM UTC
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- monitoring Jul 07, 2023, 08:02 PM UTC
Don’t fret! A fix is on the way and we’re checking in to make sure the platform loads successfully and all users are able to log in again. We’ll have an update at the top of the hour. Stay tuned!
- resolved Jul 07, 2023, 08:26 PM UTC
Nice! The issue that caused the platform to not load and prevented users from logging in is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.