Siteimprove experienced a major incident on August 22, 2023 affecting Analytics / Usability, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2023, 04:13 PM UTC
Uh oh! We seem to be having a problem with the Analytics module. Our team is making every effort to get things up and running again. You may be experiencing the Analytics module not loading and data relying on the Analytics module not loading. We’ll have an update at the top of the hour. Stay tuned!
- monitoring Aug 22, 2023, 05:03 PM UTC
Don’t fret! A fix has been implemented and Analytics data is now returning to the module. We should be caught up shortly. We’ll have an update at the top of the hour. Stay tuned!
- resolved Aug 22, 2023, 05:24 PM UTC
The issue affecting the Analytics module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.