Siteimprove incident
Degraded Performance - Page Reports failing to load
Siteimprove experienced a minor incident on September 7, 2023 affecting Accessibility and Policy and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2023, 03:33 PM UTC
We seem to be having a problem with the Page Reports functionality. Our team is making every effort to get things up and running again. You may be experiencing an "Oops" message when trying to access general Page Reports and/or when viewing broken links. We’ll have an update at the top of the hour. Stay tuned!
- identified Sep 07, 2023, 04:40 PM UTC
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- monitoring Sep 07, 2023, 05:14 PM UTC
A fix has been implemented and we're monitoring its efficacy. You should now be able to load Page Reports successfully again.
- resolved Sep 07, 2023, 06:55 PM UTC
The issue affecting Page Reports is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.