Siteimprove experienced a minor incident on August 21, 2024 affecting Analytics / Usability and Crawler, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2024, 07:30 AM UTC
Uh oh! We seem to be having a problem with crawling services and marketing analytics modules for some customers. Our teams have found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- identified Aug 21, 2024, 08:40 AM UTC
We’re still working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- identified Aug 21, 2024, 09:38 AM UTC
Our teams are making progress, but the issue is taking longer to resolve than anticipated. We're continuing to work on it and will provide another update within the next hour. Thanks for sticking with us!
- identified Aug 21, 2024, 12:16 PM UTC
We’re still on it and making steady progress. Another update will be provided shortly. Thanks for your continued patience!
- monitoring Aug 21, 2024, 01:09 PM UTC
Don’t fret! A fix is on the way and we’re checking in to make sure that the affected systems are stable. We’ll have an update at the top of the hour. Thanks for your patience!
- resolved Aug 21, 2024, 01:56 PM UTC
Nice! The issue affecting the platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.