Siteimprove experienced a critical incident on September 13, 2024 affecting Platform, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2024, 05:41 PM UTC
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!
- identified Sep 13, 2024, 06:00 PM UTC
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
- monitoring Sep 13, 2024, 06:15 PM UTC
Don’t fret! A fix is on the way and we’re checking in to ensure you can log back into the Siteimprove platform. You should now see the platform load successfully. We’ll have an update at the top of the hour. Stay tuned!
- resolved Sep 13, 2024, 06:27 PM UTC
Nice! The issue preventing the Siteimprove platform from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.