Siteimprove incident
Platform – Intermittent Connectivity Issues
Siteimprove experienced a major incident on March 17, 2025 affecting Platform, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 17, 2025, 10:13 AM UTC
We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues.
- identified Mar 17, 2025, 11:59 AM UTC
We are continuing to work on a fix. Thanks for your patience.
- identified Mar 17, 2025, 01:55 PM UTC
We're still working on a fix and appreciate your patience.
- monitoring Mar 17, 2025, 02:59 PM UTC
A fix has been deployed, and we’re checking in to make sure the platform loads consistently, and all features function as expected. Thanks for your patience.
- resolved Mar 17, 2025, 03:31 PM UTC
The intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!