Sisense experienced a major incident on May 13, 2026 affecting Sisense for Cloud Data Teams and Sisense Managed Service, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 10:42 AM UTC
Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.
- identified May 13, 2026, 10:44 AM UTC
Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine.
- monitoring May 13, 2026, 10:46 AM UTC
Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.
- resolved May 13, 2026, 10:47 AM UTC
2:00 PM EEST The fix was verified, and the service was confirmed as fully operational. Root Cause: The outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic. We sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue.