Sisense experienced a minor incident on September 16, 2025 affecting Support Portal, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Support Portal
Update timeline
- identified Sep 16, 2025, 04:35 PM UTC
We’re experiencing an issue with our ticketing system that may cause slower response times than usual. Our Support team is working to fix this as quickly as possible.
- identified Sep 16, 2025, 07:31 PM UTC
The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected.
- resolved Sep 16, 2025, 07:33 PM UTC
This incident has been resolved.