Intermittent Access Issues for Sisense APIs and Support Portal

Update timeline

1. monitoring Aug 18, 2025, 07:00 PM UTC

   Aug 18, 12:00 PDT Resolved - Some customers experienced intermittent issues when accessing Sisense APIs and the Support Portal. The disruption was caused by a dynamic adjustment within our traffic bot management rules, which automatically adapt based on observed traffic patterns. In this instance, the adjustment inadvertently impacted certain legitimate API requests. Once the issue was identified, our security engineering team promptly reverted the adjustment, and services were quickly restored. All environments are fully operational, and we are actively monitoring system performance to ensure continued stability. We are working closely with our traffic management provider to fine-tune protections so that future adjustments do not affect customer traffic. We sincerely apologize for the disruption and greatly appreciate your patience and understanding as we resolved the issue.