Sisense incident

Degraded Availability of AI Features in us-east-1 Due to Cloudflare Network Performance

Minor Resolved View vendor source →

Sisense experienced a minor incident on August 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 07:53 PM UTC
Resolved
Aug 21, 2025, 07:53 PM UTC
Duration
—
Detected by Pingoru
Aug 21, 2025, 07:53 PM UTC

Update timeline

  1. monitoring Aug 21, 2025, 07:53 PM UTC

    Aug 21, 12:53 PDT Resolved - This incident has been resolved. Aug 21, 12:06 PDT Update - We are continuing to work on a fix for this issue. Aug 21, 11:50 PDT Identified - We are currently experiencing degraded availability of certain AI-powered features, including Natural Language Queries (NLQ), in the us-east-1 region. This is related to ongoing network performance issues reported by our security provider (Cloudflare), as noted on their status page: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 All core Sisense services remain fully operational. Only AI-related functionality is impacted, and customers may encounter intermittent errors or unavailability when using these features. Our engineering team is actively monitoring the situation and working with Cloudflare to track their progress toward resolution. We will continue to provide updates and confirm once AI feature availability has been fully restored.