Sisense incident

Sisense for Cloud Data Teams Cache Clusters returning Disk Full Errors

Major Resolved View vendor source →

Sisense experienced a major incident on March 30, 2021 affecting Sisense for Cloud Data Teams, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2021, 12:23 AM UTC
Resolved
Mar 30, 2021, 03:15 AM UTC
Duration
2h 52m
Detected by Pingoru
Mar 30, 2021, 12:23 AM UTC

Affected components

Sisense for Cloud Data Teams

Update timeline

  1. investigating Mar 30, 2021, 12:23 AM UTC

    Certain queries, caching, view materialization processes are running into disk full errors. While the number of customers impacted is low, customers with the Redshift caching infrastructure are most affected. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected]

  2. investigating Mar 30, 2021, 12:52 AM UTC

    Select queries, caching, view materialization processes are running into disk full errors. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected].

  3. identified Mar 30, 2021, 01:25 AM UTC

    AWS identified an issue with certain upgraded clusters. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected].

  4. identified Mar 30, 2021, 01:52 AM UTC

    AWS identified an issue with certain Redshift clusters upgraded over the last two days. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at [email protected].

  5. monitoring Mar 30, 2021, 02:14 AM UTC

    AWS has rolled back changes to the affected Redshift clusters upgraded over the last two days. Engineers are monitoring. The Support Team can be reached at [email protected]

  6. resolved Mar 30, 2021, 03:15 AM UTC

    All systems are now operational. The Sisense Cloud Support Team can be reached at [email protected].