Sisense experienced a major incident on February 1, 2022 affecting Sisense for Cloud Data Teams, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2022, 02:12 PM UTC
Reporting functionality in the Sisense for Cloud Data Teams application including Email and Slack Reports are not being received for most users. Engineers are actively investigating the issue. The Support Team can be reached at [email protected] or via live chat.
- identified Feb 01, 2022, 02:59 PM UTC
The engineering team has identified the issue. It is related to the recent performance upgrade and now the change is being reverted.
- monitoring Feb 01, 2022, 04:19 PM UTC
The revert was delivered. Engineering is monitoring the system performance.
- investigating Feb 01, 2022, 06:37 PM UTC
The code fix implemented by Engineering did not fully resolve the issues. Monitoring detected additional failures on emails and slack reporting, The engineering team is continuing to investigate the issue to find the root cause
- investigating Feb 01, 2022, 07:33 PM UTC
We are continuing to investigate this issue.
- investigating Feb 01, 2022, 08:41 PM UTC
We are continuing to investigate this issue.
- investigating Feb 01, 2022, 09:50 PM UTC
We are continuing to investigate this issue.
- investigating Feb 01, 2022, 11:02 PM UTC
We are continuing to investigate this issue.
- investigating Feb 02, 2022, 12:20 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 02, 2022, 11:13 AM UTC
A fix was implemented by the Engineering team and we are monitoring the system performance after it.
- resolved Feb 02, 2022, 02:59 PM UTC
Reporting functionality has now been restored for all customers. For further information, the Support Team can be reached at [email protected] or via live chat.