Sisense incident
Sisense MS unavailable for some Cloud customers
Sisense experienced a major incident on December 5, 2022 affecting Sisense Managed Service, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2022, 08:39 PM UTC
We are working with AWS to investigate network connectivity issues for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status
- monitoring Dec 05, 2022, 09:12 PM UTC
AWS resolved an issue which was impacting Internet connectivity for the US-EAST-2 Region. All customers should see their VPN's working as expected. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at [email protected].
- resolved Dec 05, 2022, 09:46 PM UTC
This issue has been resolved. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at [email protected].