Sisense Outage History

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

RedHat have restored manifest pushes and are monitoring the environment for stability.

Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.

Mar 20, 20:26 PDT Resolved - The incident has been resolved. Mar 20, 20:02 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 20, 19:45 PDT Identified - The issue has been identified and we are actively working on a fix. Mar 20, 17:49 PDT Investigating - We’re currently observing a partial outage affecting Sisense managed instances. Our team is actively investigating the issue and working to identify the root cause. We’ll share updates as soon as we have more information. Thank you for your patience.

Feb 21, 05:32 PST Completed - The scheduled maintenance has been completed. Feb 21, 05:19 PST Verifying - Verification is currently underway for the maintenance items. Feb 21, 04:03 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 20, 11:55 PST Scheduled - Sisense for Cloud Data Teams platform is scheduled for maintenance with estimated downtime of approximately 6 hours. We will be using this time to perform database maintenance to ensure ongoing stability and performance. During this window, Sisense for Cloud Data Teams will be inaccessible. The system will be accessible immediately after the maintenance is complete. If you have any questions regarding the status of the maintenance or experience any issues after we’re back up and running, please check the status page at status.sisense.com or contact our support team as [email protected].

Jan 13, 08:28 PST Resolved - This incident has been resolved. Jan 13, 06:54 PST Monitoring - The issue has been resolved, and we are continuing to monitor to ensure stability. Jan 13, 05:25 PST Identified - We’ve identified an issue affecting specific EKS clusters that may impact the build process. Our team is actively working on a resolution.

Jan 6, 09:32 PST Resolved - The platform's performance has been restored to the normal level. Jan 6, 09:19 PST Monitoring - A fix was deployed, and the engineering team is continuously monitoring the state of the platform to make sure that the performance is back to normal. Jan 6, 07:56 PST Update - We are continuing to investigate this issue. Jan 6, 07:55 PST Investigating - Due to issues with the SSL certificate, some clients might experience an error while trying to log in. Our engineering team is aware of the situation and is investigating the matter in order to come up with a workaround or a fix.

Dec 5, 01:26 PST Resolved - This incident has been resolved. Dec 5, 01:23 PST Monitoring - Cloudflare has implemented a fix for the issue, and we are currently monitoring the results. Dec 5, 01:10 PST Investigating - Cloudflare is currently experiencing an issue. As a result, some requests may fail or errors may be displayed. We are monitoring the situation and will provide updates as it progresses.

Dec 2, 06:12 PST Resolved - This incident has been resolved. Dec 2, 06:00 PST Identified - We are aware of an incorrect banner message indicating that your trial will expire in 7 days. Please disregard this notification. Our Engineering team is actively working on a fix.