Sisense Outage History
Sisense is up right nowPingoru has recorded 61 incidents for Sisense: 19 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 33 of 744 (4%) |
| June 2026 | 2 | 7 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Notice June 1, 2026 Possible Service Degradation Due to Recurring Upstream Provider Incident 6h 35m Sisense Managed Service
Started Jun 01, 2026, 02:30 PM UTC· resolved Jun 01, 2026, 09:06 PM UTC
- investigating Jun 01, 2026, 02:30 PM UTC
Unfortunately, an ongoing incident with an upstream provider (Red Hat / Quay.io) has degraded again, affecting container registry push/pull operations (https://status.redhat.com/incidents/jn6r256zc62c). As a precaution, customers may experience intermittent slowness or delays with some Sisense services that depend on this provider. We are actively monitoring the situation and assessing any potential impact to our platform.
- monitoring Jun 01, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 01, 2026, 05:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 01, 2026, 09:06 PM UTC
This incident has been resolved.
Notice June 1, 2026 Possible Service Degradation Due to Upstream Provider Incident 37m Sisense Managed Service
Started Jun 01, 2026, 10:16 AM UTC· resolved Jun 01, 2026, 10:54 AM UTC
- investigating Jun 01, 2026, 10:16 AM UTC
We are aware of an ongoing incident with an upstream provider (Red Hat / Quay.io) that is reporting degraded performance on container registry push/pull operations https://status.redhat.com/incidents/jn6r256zc62c. As a precaution, customers may experience intermittent slowness or delays with some Sisense services that depend on this provider. We are actively monitoring the situation and assessing any potential impact to our platform.
- monitoring Jun 01, 2026, 10:26 AM UTC
RedHat have restored manifest pushes and are monitoring the environment for stability.
- resolved Jun 01, 2026, 10:54 AM UTC
This incident has been resolved.
Major May 13, 2026 Investigating Potential Service Issues 5m Sisense for Cloud Data Teams, Sisense Managed Service
Started May 13, 2026, 10:42 AM UTC· resolved May 13, 2026, 10:47 AM UTC
- investigating May 13, 2026, 10:42 AM UTC
Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.
- identified May 13, 2026, 10:44 AM UTC
Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine.
- monitoring May 13, 2026, 10:46 AM UTC
Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.
- resolved May 13, 2026, 10:47 AM UTC
2:00 PM EEST The fix was verified, and the service was confirmed as fully operational. Root Cause: The outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic. We sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue.
Major March 21, 2026 Partial Outage Observed for Sisense Managed Instances –
Started Mar 21, 2026, 03:26 AM UTC· resolved Mar 21, 2026, 03:26 AM UTC
- monitoring Mar 21, 2026, 03:26 AM UTC
Mar 20, 20:26 PDT Resolved - The incident has been resolved. Mar 20, 20:02 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 20, 19:45 PDT Identified - The issue has been identified and we are actively working on a fix. Mar 20, 17:49 PDT Investigating - We’re currently observing a partial outage affecting Sisense managed instances. Our team is actively investigating the issue and working to identify the root cause. We’ll share updates as soon as we have more information. Thank you for your patience.
Minor February 21, 2026 Scheduled Sisense for Cloud Data Teams maintenance –
Started Feb 21, 2026, 01:32 PM UTC· resolved Feb 21, 2026, 01:32 PM UTC
- monitoring Feb 21, 2026, 01:32 PM UTC
Feb 21, 05:32 PST Completed - The scheduled maintenance has been completed. Feb 21, 05:19 PST Verifying - Verification is currently underway for the maintenance items. Feb 21, 04:03 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 20, 11:55 PST Scheduled - Sisense for Cloud Data Teams platform is scheduled for maintenance with estimated downtime of approximately 6 hours. We will be using this time to perform database maintenance to ensure ongoing stability and performance. During this window, Sisense for Cloud Data Teams will be inaccessible. The system will be accessible immediately after the maintenance is complete. If you have any questions regarding the status of the maintenance or experience any issues after we’re back up and running, please check the status page at status.sisense.com or contact our support team as [email protected].
Minor January 13, 2026 Investigating Potential EKS Service Issues –
Started Jan 13, 2026, 04:28 PM UTC· resolved Jan 13, 2026, 04:28 PM UTC
- monitoring Jan 13, 2026, 04:28 PM UTC
Jan 13, 08:28 PST Resolved - This incident has been resolved. Jan 13, 06:54 PST Monitoring - The issue has been resolved, and we are continuing to monitor to ensure stability. Jan 13, 05:25 PST Identified - We’ve identified an issue affecting specific EKS clusters that may impact the build process. Our team is actively working on a resolution.
Minor January 6, 2026 CDT platform is unavailable to some clients due to SSL certificate error –
Started Jan 06, 2026, 05:32 PM UTC· resolved Jan 06, 2026, 05:32 PM UTC
- monitoring Jan 06, 2026, 05:32 PM UTC
Jan 6, 09:32 PST Resolved - The platform's performance has been restored to the normal level. Jan 6, 09:19 PST Monitoring - A fix was deployed, and the engineering team is continuously monitoring the state of the platform to make sure that the performance is back to normal. Jan 6, 07:56 PST Update - We are continuing to investigate this issue. Jan 6, 07:55 PST Investigating - Due to issues with the SSL certificate, some clients might experience an error while trying to log in. Our engineering team is aware of the situation and is investigating the matter in order to come up with a workaround or a fix.
Minor December 5, 2025 Cloudflare Incident Update –
Started Dec 05, 2025, 09:26 AM UTC· resolved Dec 05, 2025, 09:26 AM UTC
- monitoring Dec 05, 2025, 09:26 AM UTC
Dec 5, 01:26 PST Resolved - This incident has been resolved. Dec 5, 01:23 PST Monitoring - Cloudflare has implemented a fix for the issue, and we are currently monitoring the results. Dec 5, 01:10 PST Investigating - Cloudflare is currently experiencing an issue. As a result, some requests may fail or errors may be displayed. We are monitoring the situation and will provide updates as it progresses.
Minor December 2, 2025 Trial Expiration Banner –
Started Dec 02, 2025, 02:12 PM UTC· resolved Dec 02, 2025, 02:12 PM UTC
- monitoring Dec 02, 2025, 02:12 PM UTC
Dec 2, 06:12 PST Resolved - This incident has been resolved. Dec 2, 06:00 PST Identified - We are aware of an incorrect banner message indicating that your trial will expire in 7 days. Please disregard this notification. Our Engineering team is actively working on a fix.
Minor October 29, 2025 Service Degradation: Helm Dependency Issues –
Started Oct 29, 2025, 11:28 PM UTC· resolved Oct 29, 2025, 11:28 PM UTC
- monitoring Oct 29, 2025, 11:28 PM UTC
Oct 29, 16:28 PDT Resolved - This incident has been resolved. Oct 29, 11:55 PDT Monitoring - Status Summary: No Impact to Running Environments: Your currently deployed applications and services are operational and unaffected by this issue. Affected Operations: Issues with creating new environments and initiating upgrades may fail due to dependency errors. Root Cause: This degradation is a result of an upstream Azure platform problem, specifically involving Azure Front Door. This issue is preventing the successful download of required Helm binaries, as tracked in Helm GitHub Issue #13303. Reference the Upstream Status: For more information on the cause, please refer to the Azure Status Page. Mitigation: Our team is actively monitoring the Azure status and will automatically resume all affected operations as soon as the upstream service is restored. We will provide an update when normal service is resumed. Oct 29, 11:52 PDT Investigating - We are currently experiencing service degradation that affects the creation of new environments and the upgrade of existing environments.
Major September 25, 2025 CDT Live Chat Support Temporarily Unavailable 10h 37m Sisense for Cloud Data Teams
Started Sep 25, 2025, 06:29 PM UTC· resolved Sep 26, 2025, 05:06 AM UTC
- investigating Sep 25, 2025, 06:29 PM UTC
Our live chat service for Siense CDT is currently unavailable. Please reach us at [email protected] for assistance. We apologize for any inconvenience and will restore chat functionality as soon as possible.
- monitoring Sep 25, 2025, 08:16 PM UTC
The CDT Live Chat Support has been restored. The live chat service is now fully operational. You can once again reach our support team directly through live chat or via email at [email protected]. Thank you for your patience while we resolved this issue.
- resolved Sep 26, 2025, 05:06 AM UTC
This incident has been resolved.
Minor September 16, 2025 Ticketing System Issue 2h 57m Support Portal
Started Sep 16, 2025, 04:35 PM UTC· resolved Sep 16, 2025, 07:33 PM UTC
- identified Sep 16, 2025, 04:35 PM UTC
We’re experiencing an issue with our ticketing system that may cause slower response times than usual. Our Support team is working to fix this as quickly as possible.
- identified Sep 16, 2025, 07:31 PM UTC
The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected.
- resolved Sep 16, 2025, 07:33 PM UTC
This incident has been resolved.
Major August 21, 2025 Degraded Availability of AI Features in us-east-1 Due to Cloudflare Network Performance 1h 2m Sisense Managed Service
Started Aug 21, 2025, 06:50 PM UTC· resolved Aug 21, 2025, 07:53 PM UTC
- identified Aug 21, 2025, 06:50 PM UTC
We are currently experiencing degraded availability of certain AI-powered features, including Natural Language Queries (NLQ), in the us-east-1 region. This is related to ongoing network performance issues reported by our security provider (Cloudflare), as noted on their status page: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 All core Sisense services remain fully operational. Only AI-related functionality is impacted, and customers may encounter intermittent errors or unavailability when using these features. Our engineering team is actively monitoring the situation and working with Cloudflare to track their progress toward resolution. We will continue to provide updates and confirm once AI feature availability has been fully restored.
- identified Aug 21, 2025, 07:06 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 21, 2025, 07:53 PM UTC
This incident has been resolved.
Critical August 18, 2025 Intermittent Access Issues for Sisense APIs and Support Portal –
Started Aug 18, 2025, 07:00 PM UTC· resolved Aug 18, 2025, 07:00 PM UTC
- resolved Aug 19, 2025, 06:20 PM UTC
Some customers experienced intermittent issues when accessing Sisense APIs and the Support Portal. The disruption was caused by a dynamic adjustment within our traffic bot management rules, which automatically adapt based on observed traffic patterns. In this instance, the adjustment inadvertently impacted certain legitimate API requests. Once the issue was identified, our security engineering team promptly reverted the adjustment, and services were quickly restored. All environments are fully operational, and we are actively monitoring system performance to ensure continued stability. We are working closely with our traffic management provider to fine-tune protections so that future adjustments do not affect customer traffic. We sincerely apologize for the disruption and greatly appreciate your patience and understanding as we resolved the issue.
Major June 24, 2025 Embedded Widgets via Iframe Not Displaying Properly 5h 15m Sisense Managed Service
Started Jun 24, 2025, 01:42 PM UTC· resolved Jun 24, 2025, 06:58 PM UTC
- investigating Jun 24, 2025, 01:42 PM UTC
We are currently investigating an issue affecting some of our embedded capabilities via iframe, where widgets may fail to load and appear blank on limited number of environment. Our engineering team is actively working to identify the root cause and implement a fix. At this time, there is no estimated time of resolution (ETA). Thank you for your patience and understanding.
- identified Jun 24, 2025, 05:11 PM UTC
The issue has been identified and fix is going to be rollout soon.
- identified Jun 24, 2025, 06:07 PM UTC
Patch is rolling out to all impacted instances.
- monitoring Jun 24, 2025, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2025, 06:58 PM UTC
This incident has been resolved.
Major June 3, 2025 SQL query processing issues 1h 8m Sisense for Cloud Data Teams
Started Jun 03, 2025, 05:20 PM UTC· resolved Jun 03, 2025, 06:28 PM UTC
- investigating Jun 03, 2025, 05:20 PM UTC
Some CDT clients may experience a temporary interuption of the SQL query processing. The engineering team was notified and is already working on identifying the cause of the issue to apply an appropriate fix and restore SQL query processing.
- monitoring Jun 03, 2025, 05:28 PM UTC
The engineering team was able to restore the SQL query processing service functionality. The fix was applied, we continue to actively monitor the situation and performance.
- resolved Jun 03, 2025, 06:28 PM UTC
The issue was resolved, and the platform performance is restored to normal condition
Notice March 5, 2025 Admin section inaccessibility in lower environments 2h 51m Sisense Managed Service
Started Mar 05, 2025, 01:12 PM UTC· resolved Mar 05, 2025, 04:04 PM UTC
- identified Mar 05, 2025, 01:12 PM UTC
The admin section is currently inaccessible in a limited number of lower environments. Our team is actively working on a resolution and expects to have it fixed by the end of the day.
- resolved Mar 05, 2025, 04:04 PM UTC
This incident has been resolved.
Notice February 25, 2025 Temporary access issues with Shared Dashboard links for Sisense for Cloud Data teams 47m Sisense for Cloud Data Teams
Started Feb 25, 2025, 05:18 PM UTC· resolved Feb 25, 2025, 06:06 PM UTC
- identified Feb 25, 2025, 05:18 PM UTC
Some clients might experience issues with accessing the password-protected shared dashboard links. The engineering team has identified the cause of the issue and is working to develop a fix. Please feel free to contact [email protected] for any additional questions
- monitoring Feb 25, 2025, 06:02 PM UTC
A fix to address the access issues for shared dashboard links was deployed. The engineering team continues to monitor the platform to make sure that all services are operational. For any assistance please feel free to reach out to [email protected]
- resolved Feb 25, 2025, 06:06 PM UTC
This incident has been resolved.
Notice February 18, 2025 Notebooks and Quest add-on were reported non-functional 51m Sisense Managed Service
Started Feb 18, 2025, 09:07 AM UTC· resolved Feb 18, 2025, 09:59 AM UTC
- identified Feb 18, 2025, 09:07 AM UTC
The issue was reported to have begun on February 17th, 2025, at 5:30 PM GMT+2. The team has identified the cause of the problem and is actively working to resolve it.
- monitoring Feb 18, 2025, 09:25 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Feb 18, 2025, 09:59 AM UTC
The issue has been resolved, and previously affected components have been functioning properly for 30 minutes.
Notice January 7, 2025 CDT platform is unavailable due to SSL certificate error 6h 1m Sisense for Cloud Data Teams
Started Jan 07, 2025, 03:49 PM UTC· resolved Jan 07, 2025, 09:51 PM UTC
- monitoring Jan 07, 2025, 03:49 PM UTC
The issue with the SSL certificate was resolved and the platform is back to operating normally. Due to caching refresh in some regions of the Content Delivery Networks, some clients might still get the SSL error notification. The timeline for the update to be pushed to your region could vary based on your ISP networking configuration. We continue to monitor the platform to make sure that the access is fully restored for all the clients.
- resolved Jan 07, 2025, 09:51 PM UTC
This incident has been resolved.
Notice January 7, 2025 CDT platform is temporary unavailable 16m Sisense for Cloud Data Teams
Started Jan 07, 2025, 02:10 PM UTC· resolved Jan 07, 2025, 02:26 PM UTC
- investigating Jan 07, 2025, 02:10 PM UTC
Our engineers are taking proactive action to identify the cause of the outage and put the platform back online in the shortest terms possible.
- resolved Jan 07, 2025, 02:26 PM UTC
The certificate issue was resolved. The access to CDT platform was fully restored
Notice November 5, 2024 Minor DNS outage causing connection issues for sites with dedicated Warehouses 4h 51m Sisense for Cloud Data Teams
Started Nov 05, 2024, 02:49 PM UTC· resolved Nov 05, 2024, 07:41 PM UTC
- monitoring Nov 05, 2024, 02:49 PM UTC
The platform has experienced a minor DNS issue that our engineering team has already addressed. Unfortunately, the DNS caching timeframe could potentially delay the fix for some clients for approximately 24 hours or less. The issue could affect the clients with sites running a dedicated Warehouse infrastructure. In case you have experienced any such issues please contact us at [email protected] or start a live chat.
- resolved Nov 05, 2024, 07:41 PM UTC
This incident has been resolved.