Singlewire Software experienced a major incident on May 30, 2025 affecting Visitor Aware, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Visitor Aware
Update timeline
- investigating May 30, 2025, 02:49 PM UTC
Visitor Aware is currently experiencing an issue with emails not being sent. This includes automatic emails sent from the system. The team is investigating the issue.
- investigating May 30, 2025, 07:17 PM UTC
We are continuing to investigate issues with Visitor Aware email sends. Our next update to this incident will happen at 4pm central time or when we have identified a solution.
- investigating May 30, 2025, 09:05 PM UTC
We are continuing to investigate issues with Visitor Aware email sends. Our next update to this incident will happen at 6pm central time or when we have identified a solution.
- resolved Jun 02, 2025, 02:10 PM UTC
This incident has been resolved.