Singlewire Software incident

InformaCast Fusion/Mobile Service Outage

Major Resolved View vendor source →

Singlewire Software experienced a major incident on June 3, 2025 affecting WebEx Calling, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 06:42 PM UTC
Resolved
Jun 03, 2025, 09:51 PM UTC
Duration
3h 9m
Detected by Pingoru
Jun 03, 2025, 06:42 PM UTC

Affected components

WebEx Calling

Update timeline

  1. investigating Jun 03, 2025, 06:42 PM UTC

    We are investigating reports of an issue involving WebEx Calling that is preventing new devices from registering. Modification of existing devices will prevent them from initiating scenarios.

  2. investigating Jun 03, 2025, 06:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 03, 2025, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2025, 09:51 PM UTC

    This incident has been resolved.