Singlewire Software incident

Single Sign On and Visitor Aware integration issues

Minor Resolved View vendor source →

Singlewire Software experienced a minor incident on April 24, 2024 affecting Visitor Aware, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 06:54 PM UTC
Resolved
Apr 24, 2024, 09:30 PM UTC
Duration
2h 36m
Detected by Pingoru
Apr 24, 2024, 06:54 PM UTC

Affected components

Visitor Aware

Update timeline

  1. investigating Apr 24, 2024, 06:54 PM UTC

    Visitor Aware is currently experiencing issues integrating with single-sign on providers. We are currently investigating the issue and will update this incident when we know more.

  2. resolved Apr 24, 2024, 09:30 PM UTC

    All issues are resolved and SSO is working as expected with Visitor Aware.