Singlewire Software incident

Webex SIP Registrations Impacted

Minor Resolved View vendor source →

Singlewire Software experienced a minor incident on April 9, 2024, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 04:34 PM UTC
Resolved
Apr 09, 2024, 05:53 PM UTC
Duration
1h 19m
Detected by Pingoru
Apr 09, 2024, 04:34 PM UTC

Update timeline

  1. monitoring Apr 09, 2024, 04:34 PM UTC

    We've detected an issue impacting some Webex Calling SIP registrations. If you use Webex Calling and have an AL-ICSIPREG system health alarm with some Webex Calling SIP Accounts failing to register, please go to Admin | SIP | SIP Restart and restart InformaCast's SIP stack. Cisco has adjusted the weights and priorities of their DNS SRV records and this action will force InformaCast to re-prioritize the SIP registration servers immediately.

  2. resolved Apr 09, 2024, 05:53 PM UTC

    This incident has been resolved.