Singlewire Software incident

InformaCast Local User Loader - Load Requests Failing

Major Resolved View vendor source →

Singlewire Software experienced a major incident on May 15, 2024 affecting Rest API, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 02:43 PM UTC
Resolved
May 16, 2024, 03:23 PM UTC
Duration
1d
Detected by Pingoru
May 15, 2024, 02:43 PM UTC

Affected components

Rest API

Update timeline

  1. investigating May 15, 2024, 02:43 PM UTC

    We’ve identified an issue with the InformaCast Local User loader where load request jobs may fail to complete, causing users not to be loaded. We are currently investigating the root cause of this issue. There is no known workaround at this time. We have no reports of the Cloud User Loader being impacted by this issue.

  2. identified May 15, 2024, 04:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 15, 2024, 06:58 PM UTC

    We are still working on a fix to the issue and are targeting either end of day or early tomorrow for resolution.

  4. monitoring May 16, 2024, 01:40 AM UTC

    We've implemented a fix for this issue and have internally verified. It is now live. We are monitoring the results.

  5. resolved May 16, 2024, 03:23 PM UTC

    This incident has been resolved.