Singlewire Software incident

Push Notifications on iOS and InformaCast for Mac degraded

Major Resolved View vendor source →

Singlewire Software experienced a major incident on August 1, 2024 affecting iOS Push Notifications, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 03:28 PM UTC
Resolved
Aug 01, 2024, 06:34 PM UTC
Duration
3h 6m
Detected by Pingoru
Aug 01, 2024, 03:28 PM UTC

Affected components

iOS Push Notifications

Update timeline

  1. identified Aug 01, 2024, 03:28 PM UTC

    Notifications with an alert tone of "Silent" will currently not be delivered to iOS and InformaCast for Mac recipients using push notifications via the InformaCast Mobile App. The issue has been identified and a fix is being implemented.

  2. monitoring Aug 01, 2024, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 01, 2024, 06:34 PM UTC

    This incident has been resolved.