Singlewire Software incident

Emergency Calling Integration Errors

Critical Resolved View vendor source →

Singlewire Software experienced a critical incident on November 16, 2024 affecting Emergency Calling, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2024, 07:56 PM UTC
Resolved
Nov 16, 2024, 09:29 PM UTC
Duration
1h 32m
Detected by Pingoru
Nov 16, 2024, 07:56 PM UTC

Affected components

Emergency Calling

Update timeline

  1. investigating Nov 16, 2024, 07:56 PM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. monitoring Nov 16, 2024, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 16, 2024, 09:29 PM UTC

    This incident has been resolved.