Singlewire Software incident

Scheduled tasks (Scheduled notifications and Phone gathering jobs) outage

Major Resolved View vendor source →

Singlewire Software experienced a major incident on December 4, 2024 affecting Android Push Notifications and iOS Push Notifications and 1 more component, lasting 17h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 08:36 PM UTC
Resolved
Dec 05, 2024, 02:33 PM UTC
Duration
17h 56m
Detected by Pingoru
Dec 04, 2024, 08:36 PM UTC

Affected components

Android Push NotificationsiOS Push NotificationsEmail NotificationsPhone Call NotificationsSMS NotificationsWebEx Teams NotificationsMicrosoft TeamsOn-Premises Notifications

Update timeline

  1. identified Dec 04, 2024, 08:36 PM UTC

    Tasks set up to run on a schedule, namely Scheduled Notifications and Phone Gathering jobs, are non-functional at this time. We've identified the issue and are preparing a fix.

  2. monitoring Dec 04, 2024, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 02:33 PM UTC

    This incident has been resolved.