Sinch incident

Chatlayer - US region outage

Critical Resolved View vendor source →
Started
Apr 22, 2026, 02:17 PM UTC
Resolved
Apr 22, 2026, 08:20 PM UTC
Duration
6h 2m
Detected by Pingoru
Apr 22, 2026, 02:17 PM UTC

Affected components

Chatlayer Bot Engine - USChatlayer Voice Engine - USChatlayer App Integrations - US

Update timeline

  1. investigating Apr 22, 2026, 02:17 PM UTC

    We are currently experiencing issues with Chatlayer in the US region. Incident Start Time: 2026-04-22 13:49 UTC Impact: Channels, Bot Engine and the Web User Interface in the US region.

  2. investigating Apr 22, 2026, 03:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 22, 2026, 05:06 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 22, 2026, 07:37 PM UTC

    Services are now restored and we continue doing sanity checks to make sure everything is working as expected. Incident Restoration Time: 2025-04-22 19:10 UTC

  5. resolved Apr 22, 2026, 08:20 PM UTC

    This incident has been resolved. Incident Start Time: 2026-04-22 13:49 UTC Incident Restoration Time: 2026-04-22 19:10 UTC Incident End Time: 2026-04-22 19:10 UTC

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