Sinch experienced a critical incident on April 22, 2026 affecting Chatlayer Bot Engine - US and Chatlayer Voice Engine - US and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2026, 02:17 PM UTC
We are currently experiencing issues with Chatlayer in the US region. Incident Start Time: 2026-04-22 13:49 UTC Impact: Channels, Bot Engine and the Web User Interface in the US region.
- investigating Apr 22, 2026, 03:26 PM UTC
We are continuing to investigate this issue.
- investigating Apr 22, 2026, 05:06 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 22, 2026, 07:37 PM UTC
Services are now restored and we continue doing sanity checks to make sure everything is working as expected. Incident Restoration Time: 2025-04-22 19:10 UTC
- resolved Apr 22, 2026, 08:20 PM UTC
This incident has been resolved. Incident Start Time: 2026-04-22 13:49 UTC Incident Restoration Time: 2026-04-22 19:10 UTC Incident End Time: 2026-04-22 19:10 UTC