SimpleNexus experienced a major incident on September 2, 2025 affecting nCino Knowledge Center, lasting 21h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 07:29 PM UTC
We are currently investigating access issues with the nCino Knowledge Center and working with our teams to resolve them promptly. Service Impact: nCino Mortgage online and mobile applications remain fully operational All core services are functioning normally Available Resources: Self-help articles and troubleshooting guides are available at https://mortgagehelp.ncino.com Customer support ticket submissions remain available We will provide updates as soon as more information becomes available.
- monitoring Sep 03, 2025, 03:46 PM UTC
A fix has been put in place for the nCino Knowledge Center and users should be able to resume access. We will continue to monitor for any additional reports.
- resolved Sep 03, 2025, 04:32 PM UTC
This incident is resolved.