SimpleNexus incident

Encompass - Errors in auto-importing loan applications

Major Resolved View vendor source →

SimpleNexus experienced a major incident on September 5, 2025 affecting Encompass, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 08:41 PM UTC
Resolved
Sep 05, 2025, 09:38 PM UTC
Duration
57m
Detected by Pingoru
Sep 05, 2025, 08:41 PM UTC

Affected components

Encompass

Update timeline

  1. identified Sep 05, 2025, 08:41 PM UTC

    An issue has been identified for Customers leveraging Encompass LOS. Errors are presented in auto-importing loan applications. At this time, Customers may still import loan applications manually. Engineers are working to resolve the issue to restore functionality.

  2. monitoring Sep 05, 2025, 08:52 PM UTC

    A fix has been implemented to resolve auto import errors. We will continue to monitor for any additional reports.

  3. resolved Sep 05, 2025, 09:38 PM UTC

    This incident has resolved.