SimpleNexus experienced a major incident on October 6, 2025 affecting nCino Knowledge Center, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 04:54 PM UTC
Status: Investigating We are currently investigating access issues with the nCino Knowledge Center and working with our teams to resolve them promptly. Service Impact: nCino Mortgage online and mobile applications remain fully operational All core services are functioning normally Available Resources: Self-help articles and troubleshooting guides: mortgagehelp.ncino.com Customer support ticket submissions remain available We will provide updates as soon as more information becomes available.
- monitoring Oct 06, 2025, 05:49 PM UTC
Status: Monitoring Issues with nCino Mortgage Knowledge Center have been resolved. We will continue to monitor access. nCino Mortgage online and mobile applications remain fully operational All core services are functioning normally Available Resources: Self-help articles and troubleshooting guides: mortgagehelp.ncino.com Customer support ticket submissions remain available We will provide updates as soon as more information becomes available.
- resolved Oct 06, 2025, 08:35 PM UTC
This issue has been resolved