SimpleNexus incident
Web Login Page - Errors accessing login URL
SimpleNexus experienced a minor incident on October 7, 2025 affecting Login, lasting 21h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 03:57 PM UTC
Status: Investigating We are investigating reports of errors received when accessing the web sign in URL. While this is being investigated, customers should reference and utilize mobile apps or their Customized Base URL. Service Impact: Error is received when initially accessing the log in URL via the web portal. Users may use the mobile application or log in using Customized Base URLs. We will provide updates as soon as more information becomes available.
- identified Oct 07, 2025, 09:51 PM UTC
Status: Identified We have identified the issue prompting errors on the web log in URL page. We are working with internal and external resources to resolve. Service Impact: Error is received when initially accessing the log in URL via the web portal. Users may use the mobile application or log in using Customized Base URLs. We will provide updates as soon as more information becomes available.
- resolved Oct 08, 2025, 01:39 PM UTC
Status: Resolved The issue prompting users with an error at the web log in URL has been resolved.