Simon Data incident

Web Console and Audience API services degraded

Minor Resolved View vendor source →

Simon Data experienced a minor incident on June 2, 2026 affecting Simon Web App and Simon Audience API, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 04:17 PM UTC
Resolved
Jun 02, 2026, 05:09 PM UTC
Duration
52m
Detected by Pingoru
Jun 02, 2026, 04:17 PM UTC

Affected components

Simon Web AppSimon Audience API

Update timeline

  1. investigating Jun 02, 2026, 04:17 PM UTC

    We're seeing errors on our web console and Audience API and are actively investigating.

  2. monitoring Jun 02, 2026, 04:31 PM UTC

    Services appear to be back to healthy. We're investigating the root cause.

  3. resolved Jun 02, 2026, 05:09 PM UTC

    There was a network hiccup from all of our services to our application database. All of our services momentarily lost connectivity during the outage. Restarting services restored connectivity.