Simetrik experienced a notice incident on April 24, 2024 affecting Universal Reconciliator WEB application, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2024, 10:06 PM UTC
We are experiencing intermittent issues with the data loading process in the dashboard module. The intermittence occurs during the initial loading as well as when applying specific filters to the dashboard visualizations. Our team is analyzing the cause and solution to this incident.
- identified Apr 24, 2024, 10:30 PM UTC
Our team has already identified the cause of the anomaly in the data loading process in the dashboard module. We are working to fix it.
- monitoring Apr 25, 2024, 12:15 AM UTC
Our team has fixed the the data loading process in the dashboard module. We are monitoring the data loading process for differents dashboards.
- resolved Apr 25, 2024, 12:45 AM UTC
The issue has been successfully resolved, and the the data loading process in the dashboards is now operating normally. Thank you for your understanding and patience during this time.