Simetrik incident

Reconciliator Backend Incident

Major Resolved View vendor source →

Simetrik experienced a major incident on July 16, 2024 affecting Universal Reconciliator API service, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2024, 02:03 PM UTC
Resolved
Jul 16, 2024, 05:33 PM UTC
Duration
3h 29m
Detected by Pingoru
Jul 16, 2024, 02:03 PM UTC

Affected components

Universal Reconciliator API service

Update timeline

  1. investigating Jul 16, 2024, 02:31 PM UTC

    We are currently investigating this issue.

  2. identified Jul 16, 2024, 02:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 16, 2024, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 16, 2024, 03:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 16, 2024, 05:33 PM UTC

    This incident has been resolved.