Simetrik experienced a notice incident on August 21, 2024 affecting Universal Reconciliator API service, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 21, 2024, 03:52 PM UTC
Greetings, We would like to inform you that following the deployment of version 0.31 of the universal reconciler last night, a missing configuration was identified. This issue caused the self-managed reconciliations and integrations, scheduled to run automatically between 8:30 PM on August 20th and 8:30 AM on August 21st (GMT-5), to fail to execute as planned. The configuration issue has now been resolved, and the scheduled processes are running as expected. Our team is currently validating and addressing any potential impact on specific accounts during the period in question.
- monitoring Aug 21, 2024, 07:26 PM UTC
Update: We would like to inform that all the scheduled integrations that were not executed due to the incident have now been completed, and we are currently running the reconciliations that were also impacted by the same issue.
- resolved Aug 21, 2024, 09:32 PM UTC
We would like to inform that all the scheduled integrations and reconciliations that were not executed due to the incident have now been completed. Thank you for your understanding and patience during this time.