Simetrik incident

Asynchronous queries incident

Major Resolved View vendor source →

Simetrik experienced a major incident on August 21, 2024 affecting Universal Reconciliator API service, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 10:59 PM UTC
Resolved
Aug 21, 2024, 11:02 PM UTC
Duration
2m
Detected by Pingoru
Aug 21, 2024, 10:59 PM UTC

Affected components

Universal Reconciliator API service

Update timeline

  1. investigating Aug 21, 2024, 10:59 PM UTC

    We had a problem with our asynchronous query system.

  2. resolved Aug 21, 2024, 11:02 PM UTC

    Our team identified the root cause and resolved the incident with our asynchronous query system.