Simetrik experienced a critical incident on August 22, 2024 affecting Universal Reconciliator API service, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Universal Reconciliator API service
Update timeline
- investigating Aug 22, 2024, 04:52 PM UTC
We are currently experiencing intermittent issues with the Universal Reconcilator. Our team is actively investigating the cause and working to normalize the service as quickly as possible.
- resolved Aug 22, 2024, 05:04 PM UTC
The intermittent issues affecting the Universal Reconciliator have been resolved. Our team has restored the service to normal operation. We will be publishing the RCA in the notifications section of our Help Center shortly.