Simetrik incident
Universal Reconciliator (UR), intermittent latency
Simetrik experienced a minor incident on November 15, 2024 affecting Universal Reconciliator WEB application, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2024, 05:05 PM UTC
Our Universal Reconciliator is currently experiencing system slowness intermittently. This may impact users' ability to perform some tasks efficiently. Our engineers are investigating the cause and will implement the necessary solutions to restore optimal performance.
- monitoring Nov 15, 2024, 08:12 PM UTC
We are pleased to report that the tool's performance remains stable. We are continuing to actively monitor it to ensure its optimal functioning. We have determined that the issue originated with our database provider, with whom we are working to clarify the necessary details and determine the appropriate actions.
- monitoring Nov 15, 2024, 10:37 PM UTC
Our tech team continues to work closely with our database provider to ensure the stability of the tool. At the same time, we are maintaining active monitoring to ensure the tool's usability.
- monitoring Nov 16, 2024, 01:07 AM UTC
Our database provider is actively working to resolve the issue causing the intermittent latency. Meanwhile, our technology team continues to closely monitor the system's performance to ensure uninterrupted operations and minimize any potential impact.
- resolved Nov 17, 2024, 01:49 AM UTC
We have received confirmation from our database provider's technical team that the reported issue has been fully resolved at its root cause. Our internal team, which has been continuously monitoring to ensure operational continuity, has verified the normalization of the service provided by the supplier. The details of the incident will be shared in the RCA to be published in our Help Center.