Simetrik incident
Integrations services (Ext), queued processes
Simetrik experienced a notice incident on December 2, 2024 affecting Universal Reconciliator API service, lasting 20h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 04:07 PM UTC
Greetings, Currently, some accounts are experiencing queuing in their processes due to loads generated through the integration service. Our support and technology team is working on speeding up these processes to minimize the impact observed. We will keep you informed through this channel.
- monitoring Dec 02, 2024, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2024, 06:17 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 02, 2024, 07:53 PM UTC
Most of the pending load in the affected accounts has now been completed. We are continuing to monitor the behavior of the jobs triggered by the load itself.
- monitoring Dec 02, 2024, 09:56 PM UTC
We are currently monitoring the progress of the jobs triggered by the completed load. Relevant actions have been taken to minimize the duration of this process in the affected accounts.
- resolved Dec 03, 2024, 12:29 PM UTC
We hereby inform that pending jobs arising from the reported issue have been successfully completed, marking the resolution of this incident. The RCA report with the details of what occurred will soon be published in our help center.