Simetrik incident
Intermittency in the email integration service with Gmail
Simetrik experienced a minor incident on December 20, 2024 affecting Integrations service, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 20, 2024, 05:53 PM UTC
Currently, some accounts are experiencing intermittency in the connection with Gmail, which has caused delays in the Gmail, Sheets, and Drive email integrations
- investigating Dec 20, 2024, 08:46 PM UTC
Our team continues to investigate the intermittency in the connection with Gmail affecting some accounts. As a mitigating action, we are periodically sending the information to ensure continuity in the email, Sheets, and Drive integrations while we work on resolving the issue.
- monitoring Dec 21, 2024, 01:45 AM UTC
After investigating the issue, it was determined that the problem was related to the assignment of credentials in Gmail. This issue has now been successfully resolved, and the email integrations with Gmail, Sheets, and Drive are functioning normally. We will continue to monitor the situation to ensure stable performance
- resolved Dec 23, 2024, 03:13 PM UTC
We are pleased to report that the issue related to credential assignment in Gmail has been fully resolved. Email integrations with Gmail, Sheets, and Drive are now functioning normally. Thank you for your patience and understanding.