Simetrik experienced a notice incident on January 14, 2025 affecting Data Analysis WEB application and Universal Reconciliator WEB application, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 14, 2025, 08:04 PM UTC
We are currently facing disruptions in certain functionalities of our tool. These include access to the templates service from the reconciler, downloads from the accounting translator and the data analysis module, as well as the visibility of the diagrams service. Our technical team is working diligently to restore these services to normal. We will keep you informed with updates on our progress.
- monitoring Jan 14, 2025, 09:00 PM UTC
The affected services have been successfully restored, and our team is actively monitoring the situation to ensure their proper functioning.
- resolved Jan 14, 2025, 11:10 PM UTC
After monitoring the previously affected services, we can confirm they have been fully stabilized. The RCA report will be made available through the Help Center shortly.