Simetrik experienced a notice incident on July 31, 2026 affecting Universal Reconciliator WEB application, lasting 7h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2026, 01:47 PM UTC
Earlier today, some customers may have experienced difficulties uploading files to the platform. Files could remain in the “Reading” status, experience processing delays, or display messages related to structural differences, even when the format matched the original source. The issue causing this behavior has been resolved. We are currently carrying out remediation actions to identify and reprocess any files that may have been affected. We will continue monitoring service stability and the progress of the remediation process.
- monitoring Jul 31, 2026, 03:59 PM UTC
All remediation jobs for the affected customers have now been submitted. Our team is currently monitoring the remediation process to confirm that all impacted files are processed successfully.
- monitoring Jul 31, 2026, 05:14 PM UTC
The file upload service is operating normally and remains stable. Our team continues to monitor the remediation process and verify the successful processing of the affected files.
- resolved Jul 31, 2026, 09:08 PM UTC
The file upload service remains stable and is operating normally. We have confirmed that all impacted files were successfully uploaded. We will continue monitoring the service to ensure its ongoing stability. A detailed Root Cause Analysis will be published in our Help Center.