Silverfin incident

Synchronisation with ExactOnline not working

Notice Resolved View vendor source →

Silverfin experienced a notice incident on January 30, 2024 affecting Syncing, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 08:54 AM UTC
Resolved
Jan 30, 2024, 10:15 AM UTC
Duration
1h 21m
Detected by Pingoru
Jan 30, 2024, 08:54 AM UTC

Affected components

Syncing

Update timeline

  1. identified Jan 30, 2024, 08:54 AM UTC

    At the moment, we see that the Exact Online synchronisations are not working. This is caused by a partial outage at ExactOnline. Please check https://status.exact.com for the latest updates. We are also actively monitoring the situation as well.

  2. monitoring Jan 30, 2024, 09:22 AM UTC

    ExactOnline services are fully operational again. We and ExactOnline are continuing to monitor the situation.

  3. resolved Jan 30, 2024, 10:15 AM UTC

    As the incident has no impact any more in Silverfin, this incident is now resolved at Silverfin. Based on the Status page of Exact, we see that Exact is monitoring this further on their side (Timestamp: 30/01/24 at 11:15). We of course keep monitoring everything at Silverfin.