Silverfin experienced a minor incident on May 23, 2024 affecting Syncing and Exports, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2024, 07:22 AM UTC
We are currently experiencing issues with the background processes, some document functionalities are affected which can cause delays. Our technical team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible. We understand the inconvenience this may cause and are prioritizing the restoration of normal service.
- investigating May 23, 2024, 07:24 AM UTC
We are continuing to investigate this issue.
- monitoring May 23, 2024, 08:17 AM UTC
We've identified the issue and are currently monitoring the situation. Our team has taken initial steps to reduce the impact and is keeping a close watch on the system to ensure things stay stable. Thank you for your patience and understanding.
- resolved May 23, 2024, 09:49 AM UTC
This incident has been resolved.