Signicat incident
Degraded performance - Document Service - Document management affected
Signicat experienced a minor incident on March 26, 2026 affecting DocumentService, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 12:18 PM UTC
We are currently observing degraded performance with Document Service, affecting integrations on id.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations. Degraded performance for Documents (Legacy service) for a limited number of customers. Signing is working but management of these are affected.
- identified Mar 26, 2026, 12:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 26, 2026, 05:09 PM UTC
We are continuing to work on a fix for this issue. We expect to have a new update tomorrow at 09:00 CET.
- identified Mar 27, 2026, 08:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 27, 2026, 12:29 PM UTC
This incident has been resolved.