Signicat incident

Incident on 3rd party service - eHerkenning - KPN and Reconi

Minor Resolved View vendor source →

Signicat experienced a minor incident on April 13, 2026 affecting eHerkenning, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 10:28 AM UTC
Resolved
Apr 13, 2026, 01:34 PM UTC
Duration
3h 5m
Detected by Pingoru
Apr 13, 2026, 10:28 AM UTC

Affected components

eHerkenning

Update timeline

  1. monitoring Apr 13, 2026, 10:28 AM UTC

    An incident is currently affecting eHerkenning Our eID connection towards this 3rd party service is running but is not functioning properly as a result of their incident. We are monitoring their progression towards resolution.

  2. monitoring Apr 13, 2026, 11:45 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 13, 2026, 01:00 PM UTC

    We are seeing the method having recovered. We will continue to monitor for a bit before resolving.

  4. resolved Apr 13, 2026, 01:34 PM UTC

    This incident has been resolved.