Signicat incident

Degraded performance - Sign API v2 on mobile devices

Minor Resolved View vendor source →

Signicat experienced a minor incident on May 5, 2026 affecting Sign API v2, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 12:27 PM UTC
Resolved
May 05, 2026, 07:04 PM UTC
Duration
6h 37m
Detected by Pingoru
May 05, 2026, 12:27 PM UTC

Affected components

Sign API v2

Update timeline

  1. investigating May 05, 2026, 12:27 PM UTC

    We are currently observing degraded performance with Sign API v2, affecting integrations on api.signicat.com endpoints. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.

  2. investigating May 05, 2026, 01:22 PM UTC

    We are continuing to investigate this issue.

  3. identified May 05, 2026, 02:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 05, 2026, 06:17 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 05, 2026, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 05, 2026, 07:04 PM UTC

    This incident has been resolved.