Shuttlerock Outage History

Shuttlerock is up right now

Shuttlerock had 8 outages in the last 2 years totaling 52h 35m of downtime — averaging 0.3 incidents per month.

There were 8 Shuttlerock outages since September 16, 2024 totaling 52h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shuttlerock.com

Notice June 14, 2026

Scheduled Maintenace

Detected by Pingoru
Jun 14, 2026, 08:07 PM UTC
Resolved
Jun 14, 2026, 11:59 PM UTC
Duration
3h 51m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 2 updates
  1. investigating Jun 14, 2026, 08:07 PM UTC

    We are performing scheduled maintenance. During this period, our services will be temporarily unavailable. We apologize for any inconvenience and appreciate your understanding as we work to improve our platform's performance and reliability. For updates, please check back here or contact our support team if you have any questions.

  2. resolved Jun 14, 2026, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2026

Issue reviewing and progressing projects in ShuttlerockCloud

Detected by Pingoru
Mar 31, 2026, 02:43 AM UTC
Resolved
Mar 31, 2026, 05:46 AM UTC
Duration
3h 2m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. investigating Mar 31, 2026, 02:43 AM UTC

    ShuttlerockCloud is currently experiencing an issue that is affecting the reviewing deliverables and progressing project i.e. submitting revisions, approving etc. This is currently being investigated, and we will update you once the issue is resolved.

  2. monitoring Mar 31, 2026, 03:48 AM UTC

    We have applied a fix for this issue, which has resolved the problem for most projects. Some projects are still affected, so we are monitoring, and trying to resolve issues for those projects.

  3. resolved Mar 31, 2026, 05:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 10, 2025

Scheduled Maintenance

Detected by Pingoru
Aug 10, 2025, 08:59 PM UTC
Resolved
Aug 11, 2025, 09:01 PM UTC
Duration
1d
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. monitoring Aug 10, 2025, 08:59 PM UTC

    Scheduled system maintenance in progress.

  2. monitoring Aug 11, 2025, 12:00 AM UTC

    All systems are operational and being monitored.

  3. resolved Aug 11, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 31, 2025

ShuttlerockCloud is available

Detected by Pingoru
Jul 31, 2025, 04:50 AM UTC
Resolved
Jul 31, 2025, 05:40 AM UTC
Duration
49m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 3 updates
  1. identified Jul 31, 2025, 04:50 AM UTC

    An issue has occured while updating ShuttlerockCloud. Our engineers are working on a fix and we will update you once ShuttlerockCloud is working again. Thank you for your patience.

  2. monitoring Jul 31, 2025, 05:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2025, 05:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

ShuttlerockCloud is unavailable

Detected by Pingoru
Jun 10, 2025, 02:20 AM UTC
Resolved
Jun 10, 2025, 08:22 AM UTC
Duration
6h 2m
Affected: Order UIRevision UI
Timeline · 3 updates
  1. investigating Jun 10, 2025, 02:20 AM UTC

    There appears to be an issue with Auth0, the application we use for authorization and authentication. Our software engineers are investigating, and we will provide more details once we have identified how to resolve the issue.

  2. monitoring Jun 10, 2025, 02:53 AM UTC

    ShuttlerockCloud is operational again, but we will be monitoring incase the issue resurfaces.

  3. resolved Jun 10, 2025, 08:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 9, 2024

ShuttlerockCloud Outage

Detected by Pingoru
Dec 09, 2024, 09:17 PM UTC
Resolved
Dec 10, 2024, 03:21 AM UTC
Duration
6h 3m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 7 updates
  1. investigating Dec 09, 2024, 09:17 PM UTC

    We are currently investigating the cause of the outage on ShuttlerockCloud.

  2. investigating Dec 09, 2024, 11:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 10, 2024, 12:09 AM UTC

    We've identified the issues and have worked through the causes, implementing some fixes. Majority access has now been restored to ShuttlerockCloud, but we're continuing to validate complete recovery and restoration of normal performance.

  4. identified Dec 10, 2024, 12:10 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Dec 10, 2024, 12:14 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Dec 10, 2024, 12:23 AM UTC

    Access has been restored, and ShuttlerockCloud is now fully operational again. We'll continue to monitor for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.

  7. resolved Dec 10, 2024, 03:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 9, 2024

ShuttlerockCloud outage

Detected by Pingoru
Dec 09, 2024, 04:56 AM UTC
Resolved
Dec 09, 2024, 12:14 PM UTC
Duration
7h 18m
Affected: Order APIRevision API
Timeline · 6 updates
  1. investigating Dec 09, 2024, 04:56 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 09, 2024, 05:54 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 09, 2024, 07:51 AM UTC

    We've identified the causes of the issues, and are currently working towards implementing fixes. We'll keep you posted here with updates on our progress as things move forward.

  4. identified Dec 09, 2024, 08:32 AM UTC

    We're continuing to work on resolving the issues, however we've now restored partial access to ShuttlerockCloud, with the homepage and others now reachable again. We'll post further updates here as they develop.

  5. monitoring Dec 09, 2024, 08:56 AM UTC

    We've implemented fixes for the causes of the issues, and ShuttlerockCloud is now fully operational again. We'll continue to monitor things for a period, to ensure there's no further issues - please reach out via our support channels if you encounter any further problems.

  6. resolved Dec 09, 2024, 12:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2024

ShuttlerockCloud experiencing degraded performance

Detected by Pingoru
Sep 16, 2024, 03:18 AM UTC
Resolved
Sep 16, 2024, 04:44 AM UTC
Duration
1h 25m
Affected: Order APIOrder UIRevision UIRevision API
Timeline · 4 updates
  1. investigating Sep 16, 2024, 03:18 AM UTC

    ShuttlerockCloud is currently experiencing degraded performance due to some unexpected software infrastructure configuration changes. The issue is currently being investigated.

  2. monitoring Sep 16, 2024, 03:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 16, 2024, 03:29 AM UTC

    We are continuing to monitor for any problems. If you notice any unexpected issues in ShuttlerockCloud, please reach out to our support team.

  4. resolved Sep 16, 2024, 04:44 AM UTC

    This incident has been resolved.

Read the full incident report →