Showpad experienced a critical incident on March 21, 2022 affecting Showpad Platform, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 21, 2022, 11:08 AM UTC
Showpad is currently experiencing issues with our database and the platform may be inaccessible for login or browsing. Our engineerings team is already looking into this and will address the situation as soon as possible. We would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.
- monitoring Mar 21, 2022, 11:23 AM UTC
A fix has been implemented and Showpad is back online. We continue to monitor performance for now.
- resolved Mar 21, 2022, 12:55 PM UTC
Showpad's accessibility and performance are back to expected levels. The issue we experienced was caused by an unexpected load on our file processing stack. We’re preparing several improvements to our backend to avoid such a disruption in the future. We would like to apologize for the inconvenience this has caused and hope that you can continue to enjoy Showpad and the newly released functionalities. If you are still encountering any issues or unexpected behaviour, please get in contact with us through our Help Center https://help.showpad.com/hc/en-us/requests/new