Showpad experienced a major incident on April 21, 2022 affecting Showpad Platform, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2022, 05:22 PM UTC
Our engineering team is currently investigating an issue impacting SSO logins on our mobile apps, which cause users to encounter an “Error. Incomplete Device Identification” message and prevents them from accessing. Login with Salesforce and native Showpad authentication methods continue to work for mobile apps. Accessing via a web browser continues to work with all supported authentication methods.
- identified Apr 21, 2022, 05:58 PM UTC
The issue has been identified by our engineering team and a fix is currently under review. Once released, an update will be provided here.
- resolved Apr 21, 2022, 06:52 PM UTC
The fix has been released on production. Accessing mobile apps via an SSO system now works as expected. If you are still encountering an issue authenticating through an SSO system via the mobile apps, please let our support team know (https://help.showpad.com/hc/en-us/requests/new) for additional investigation.